• Lodge a Complaint

    Complaints lodged with the Ombudsman of Solomon Islands are submitted using our official form, which can be downloaded pdf here (410 KB) . Scanned copies of the completed form can be attached to the form below and sent directly to us.

    The Office of the Ombudsman of Solomon Islands will contact complainants to follow up on valid complaints that are received.

    Complainants are encouraged to only use this form to submit valid complaints. Enquiries and messages that are classified as spam that are received via this form will be summarily ignored.

    Please note that the name and email fields requested here are strictly for administrative purposes only and may be used as an alternative means of contacting complainants.

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    • The Ombudsman is mandated by law to enquire into complaints about most Solomon Islands public institutions (including Ministries, government departments, the Police Force, the Correctional Services, Provincial Governments and their town councils, Honiara City Council, Commissions, Education Authorities, Corporate bodies and State-owned Enterprises) and their agents or contractors. It is the administrative actions or decisions (including inaction) of these bodies or what is broadly described as Maladministration that the Ombudsman can investigate. Complaints to the Ombudsman can be made verbally or in writing. This form is intended as one of the ways by which a written complaint can be made to the Ombudsman. A downloadable version of the form can be pdf here (410 KB) . Although the Ombudsman may later contact you for additional information if need be, it is important that you provide in the first place all necessary details about your complaint so that the Ombudsman can quickly decide on whether your complaint warrants early resolution or referral to another office or person, full investigation, or immediate dismissal without further investigation.

      Type of Complaint

      1. Unfair decision
      2. Denial of information
      3. Undue delay
      4. Inadequate consultation
      5. Police actions
      6. Electricity or water bills
      7. Land matters
      8. Awarding of contracts
      9. Salary or promotion
      10. Awarding scholarships
      11. Income tax
      12. Health and education services