The following are frequently asked questions about the procedures and conduct of investigations by the Ombudsman’s Office.

The Ombudsman and his Office can begin an investigation based on a complaint received, on his own initiative (own motion) or through a request for investigation from a Member of Parliament.

When the investigation is completed, the Ombudsman will let you know the result and what recommendations have been made. If the Ombudsman finds that a complaint cannot be proven, he will explain why we have reached that view.

The Ombudsman has the power to investigate issues or complaints about:

  • Any public service ministry, department or officer, including the police and correctional services
  • Honiara City Council
  • Provincial governments and their officers
  • Statutory corporations such as Solomon Water, Solomon power, SIPA, CEMA and their officers.
  • Government contractors and agents