The following are frequently asked questions about the mandate, functions, roles and responsibilities of the Ombudsman and his Office.

Maladministration is the actions of a Government body which can be seen as causing an injustice. These Government bodies include Government Ministries and Agencies, Statutory Authorities, State Owned Enterprises and Statutory Commissions and Boards.

The Ombudsman and his or her Office are established by the Constitution of Solomon Islands to be independent of Government when carrying out their duties.

The Ombudsman’s role is to make sure that the Solomon Islands government acts fairly towards Solomon Islands people, to make sure that government decisions are proper and just, and to help make government administration better.

An Ombudsman is a person who can investigate complaints from people about their dealings with government agencies and officials. Often, the Ombudsman will make recommendations, through reports to Government to fix problems and improve administration.